Terms of service

Terms of Service page describes the rules and guidelines for using a website or an application. It outlines the legal responsibilities of the user and the owner of the website or application.

Title

Last updated: Oktober 2025

1. Introduction

2. Use of the Website

1. Introduction

2. Use of the Website

3. Products and Orders

4. Payments and Billing

3. Products and Orders

5. Intellectual Property

6. Limitation of Liability

4. Payments and Billing

7. Governing Law and Dispute Resolution

8. Optional Tools

5. Intellectual Property

9. Third-Party Links

10. User Comments, Feedback And Other Submissions

6. Limitation of Liability

11. Personal Information

12. Errors, Inaccuracies And Omissions

13. Prohibited Uses

15. Indemnification

16. Severability

16. Termination

7. Governing Law and Dispute Resolution

18. Entire Agreement

19. Governing Law

20. Changes To Terms Of Service

21.  Contact Information

1. Introduction

Welcome to Azulic.sg, operated by Ihum Group, a Netherlands-based e-commerce company specializing in high-quality wellness, lifestyle, and tech products.


 

These Terms of Service (“Terms”) govern your use of our website, services, and any transactions made through the platform. By accessing or purchasing from Azulic.sg, you agree to comply with and be bound by these Terms.


 

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after such changes constitutes your acceptance of the updated Terms.

2. Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the site for fraudulent or unauthorized purposes.
  • Interfere with or disrupt the site’s security or infrastructure.
  • Upload or transmit harmful software, malware, or viruses.
  • Misuse any content, trademarks, or materials owned by Ihum Group.


 

We reserve the right to suspend or terminate your access to the website if we suspect misuse, illegal activity, or violation of our Terms.

3. Products and Orders

We reserve the right to refuse Service to anyone for any reason at any time.

We strive to display accurate product descriptions, images, and prices; however, we do not guarantee that all information is error-free.

a. Pricing and Availability


 

Prices and availability of products are subject to change without notice. All prices are listed in Singapore Dollars (SGD) unless stated otherwise.

b. Order Acceptance


 

Your order represents an offer to purchase, which we may accept or decline at our discretion. Once accepted, you will receive a confirmation email from Azulic.sg.

c. Shipping and Delivery


 

Delivery times are estimates and may vary due to external factors such as customs delays, logistics issues, or supplier schedules. We are not responsible for delays outside our control.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

4. Payments and Billing

All payments made on Azulic.sg are processed securely through third-party payment providers such as Shopify Payments, Stripe, or PayPal.


 

You agree to provide accurate billing information and authorize us to charge your selected payment method for all applicable amounts, including shipping and taxes.


 

We reserve the right to cancel any order if fraud or unauthorized activity is suspected.

5. Intellectual Property

All content, including text, images, graphics, logos, videos, and software on Azulic.sg, is the exclusive property of Ihum Group or its licensors.
 

You may not copy, reproduce, distribute, or use any content without prior written consent. Unauthorized use of any material from our website may result in legal action.

6. Limitation of Liability

To the fullest extent permitted by law, Ihum Group and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or services.


 

This includes, but is not limited to, loss of profits, data, or goodwill. Our total liability shall not exceed the total amount paid by you for the specific order that caused the claim.


 

Certain jurisdictions do not allow the exclusion of implied warranties or limitations of liability, so some of these limitations may not apply to you.

7. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of Singapore and, where applicable, The Netherlands.


 

Any disputes arising out of or in connection with these Terms shall first be resolved through amicable negotiation. If no resolution is reached, the matter shall be submitted to the Singapore International Arbitration Centre (SIAC) or the relevant Dutch courts, depending on the circumstances.


 

By using our website, you agree that all disputes shall be handled in English and in accordance with applicable data protection and consumer protection regulations.

8. Optional Tools

In addition to the core services provided on Azulic.sg, we may offer access to optional tools, features, or third-party integrations designed to enhance your shopping experience. These tools are not mandatory and are provided at your discretion.

a. Third-Party Applications

Some optional tools may be powered by external providers, including but not limited to:

  • Marketing & Analytics Tools – Tools that help you track promotions, view personalized recommendations, or analyze your shopping activity.
  • Payment & Checkout Enhancements – Features that offer alternative payment methods, faster checkout, or loyalty rewards.
  • Customer Support Add-ons – Chatbots, ticketing systems, or real-time assistance platforms.

We ensure that any third-party tool integrated with our platform complies with applicable privacy laws, including the PDPA (Singapore) and GDPR (EU). However, the use of these tools may involve the collection of personal data by the third-party provider.

b. Your Responsibility

By enabling or using any optional tools, you acknowledge that:

  • You are responsible for reviewing the privacy and data policies of these tools.
  • Ihum Group is not liable for actions, errors, or data practices of third-party providers outside of our direct control.
  • You consent to any data processing or cookies initiated by the optional tools you choose to use.

c. Disabling or Removing Optional Tools

You may opt out of or disable optional tools at any time through your account settings or by contacting support@azulic.sg. Certain tools may require temporary loss of some convenience or functionality when disabled.

9. Third-Party Links

Our website, Azulic.sg, may contain links to third-party websites, applications, or services that are not operated or controlled by Ihum Group. These links are provided solely for your convenience and informational purposes.

a. No Responsibility for Third Parties

While we strive to provide helpful and trustworthy links, Ihum Group does not endorse, guarantee, or assume any responsibility for:

  • The content, products, or services offered by third-party websites.
  • The accuracy, legality, or reliability of information provided on these external platforms.
  • Privacy or security practices of third-party operators.

b. Your Responsibility

By using third-party links, you acknowledge and agree that:

  • You access external websites at your own risk.
  • We are not liable for any damages, losses, or issues resulting from your interactions with third-party sites.
  • You should review the terms of service and privacy policies of any external website before providing personal data or making purchases.

c. Data Collection by Third Parties

Third-party websites may collect personal information, cookies, or tracking data independently of Ihum Group. We encourage you to carefully review each third party’s data handling practices to understand how your information may be used.

d. Removal of Links

We reserve the right to remove, modify, or disable third-party links at any time without notice if we believe they pose a risk, become obsolete, or violate applicable laws or regulations.

10. User Comments, Feedback And Other Submissions

We welcome and value feedback, comments, suggestions, and other submissions from users of Azulic.sg (collectively, “Submissions”). Your input helps us improve our products, services, and overall shopping experience.

a. Grant of License

By submitting any comments, feedback, or other materials to Ihum Group, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such Submissions for any purpose, including but not limited to marketing, product development, or website improvement.

You acknowledge that we are under no obligation to:

  • Maintain any confidentiality of your Submissions.
  • Compensate you for any use of your Submissions.

b. Restrictions on Submissions

You agree not to submit content that:

  • Violates any applicable law or regulation.
  • Infringes any intellectual property, privacy, or publicity rights.
  • Is offensive, defamatory, abusive, or harmful in any way.
  • Contains viruses, malware, or other harmful computer code.

We reserve the right, but are not obligated, to monitor, review, or remove Submissions that violate these guidelines or that we consider inappropriate for any reason.

c. No Obligation to Use

While we appreciate all feedback, Ihum Group is under no obligation to act upon, implement, or respond to any Submission.

d. Personal Information in Submissions

Please avoid including personal, sensitive, or confidential information in your Submissions, as any information you provide will be treated in accordance with our Privacy Policy but may become publicly visible if posted in community forums or public comment sections.

By providing Submissions, you confirm that you have the right to do so and that you agree to the terms outlined in this section.

11. Personal Information

At Azulic.sg, protecting your personal information is a priority. This section explains how we collect, use, store, and safeguard personal information in accordance with the Singapore Personal Data Protection Act (PDPA) and the European Union General Data Protection Regulation (GDPR).

a. Collection of Personal Information

We may collect personal information directly from you when you:

  • Place an order or create an account.
  • Subscribe to newsletters, promotions, or marketing communications.
  • Contact customer support or submit feedback.
  • Participate in surveys, contests, or other optional programs.

Types of personal information may include your name, email address, phone number, billing/shipping address, payment information, IP address, and browsing behavior.

b. Use of Personal Information

Your personal information is used for purposes including, but not limited to:

  • Processing orders and payments.
  • Delivering products and managing returns.
  • Providing customer support and communication.
  • Conducting marketing, promotions, and personalized advertising (with consent where required).
  • Fraud detection, risk assessment, and legal compliance.

We process personal information only when necessary and in accordance with applicable data protection laws.

c. Sharing with Third Parties

Personal information may be shared with trusted third-party service providers to support our operations, including:

  • Payment processors (Shopify Payments, Stripe, PayPal).
  • Shipping and logistics partners.
  • Marketing and analytics platforms (Meta, TikTok, Google Analytics).

All third parties are required to comply with data protection regulations and maintain confidentiality of your personal information.

d. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Measures include encryption, access controls, secure servers, and regular security audits.

e. Your Rights Regarding Personal Information

You have rights under PDPA and GDPR, including:

  • Accessing the personal information we hold about you.
  • Requesting correction or deletion of your data.
  • Withdrawing consent for marketing communications.
  • Requesting restrictions on certain processing activities.

For any inquiries or requests concerning your personal information, please contact support@azulic.sg.

12. Errors, Inaccuracies And Omissions

While we strive to provide accurate, up-to-date information on Azulic.sg, errors, inaccuracies, or omissions may occasionally occur. This section outlines our policies regarding such issues.

a. Product Descriptions and Pricing

All product descriptions, images, prices, and availability are provided for informational purposes. Despite our efforts to ensure accuracy, Ihum Group does not guarantee that all information is complete, correct, or error-free.

In the event of a pricing, typographical, or other error, we reserve the right to:

  • Correct the error without prior notice.
  • Cancel orders if the error affects payment, product availability, or shipping.
  • Offer alternative products or solutions where possible.

b. Limitation of Liability

We are not liable for any damages, losses, or inconveniences arising from errors, inaccuracies, or omissions on our website, including but not limited to:

  • Incorrect product descriptions or specifications.
  • Inaccurate pricing or discount information.
  • Outdated or missing content.

c. Customer Responsibility

Customers are encouraged to review all product information, order details, and terms carefully before making a purchase.

If you identify an error or omission, please contact us immediately at support@azulic.sg so that we can address it promptly.

d. Continuous Updates

We continuously review and update our website content to minimize errors and maintain accuracy. However, we recommend that customers verify critical information before completing a transaction.

13. Prohibited Uses

When using Azulic.sg and our services, you agree to comply with all applicable laws and regulations. Certain uses of the website, services, or products are strictly prohibited.

a. Unauthorized Activities

You may not use our website or services to:

  • Engage in fraudulent or deceptive activities.
  • Circumvent security measures or access restricted areas.
  • Attempt to gain unauthorized access to our systems, accounts, or databases.
  • Interfere with the operation, performance, or functionality of the website.

b. Illegal or Harmful Content

You may not submit, post, or transmit any content that:

  • Violates any applicable law or regulation.
  • Infringes intellectual property, privacy, or publicity rights of any person or entity.
  • Contains malware, viruses, or other harmful code.
  • Is defamatory, obscene, offensive, threatening, or otherwise objectionable.

c. Commercial Exploitation

You may not use our website, products, or content for unauthorized commercial purposes, including:

  • Reselling products without proper authorization.
  • Copying or distributing our content for commercial gain.
  • Using our platform to promote other businesses or services without consent.

d. Enforcement and Consequences

Violation of these prohibited uses may result in:

  • Immediate suspension or termination of your access to Azulic.sg.
  • Legal action, including claims for damages, where applicable.
  • Reporting of unlawful activity to relevant authorities.

By using our website, you acknowledge that Ihum Group reserves the right to take any necessary measures to prevent or address prohibited activities.

14. Disclaimer Of Warranties; Limitation Of Liability

a. Disclaimer of Warranties

Azulic.sg and all products, services, and content provided by Ihum Group are offered on an “as is” and “as available” basis. We make no warranties, express or implied, regarding:

  • The accuracy, completeness, or reliability of any information on the website.
  • The suitability, quality, or performance of any products purchased through our site.
  • The uninterrupted or error-free operation of the website.
  • Security of data transmitted to or from our platform.

We expressly disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, and any other warranties, whether statutory, express, or implied.

 

b. Limitation of Liability

To the maximum extent permitted by applicable law, Ihum Group, its affiliates, officers, employees, or agents shall not be liable for any:

  • Direct, indirect, incidental, consequential, special, or punitive damages.
  • Loss of profits, revenue, data, or business opportunities.
  • Any damages arising from errors, inaccuracies, omissions, delays, or interruptions.
  • Damages resulting from unauthorized access, cyberattacks, or technical failures.

Our total liability for any claim arising from your use of the website or purchase of products shall not exceed the total amount you paid for the specific order that caused the claim.

Certain jurisdictions may not allow the exclusion of implied warranties or limitations of liability, so some limitations may not apply to you.

 

c. Customer Responsibility

You are responsible for evaluating whether products, services, or content meet your specific needs. We encourage users to review all product details, policies, and instructions carefully prior to purchase.

By using Azulic.sg, you acknowledge and accept that all purchases and interactions are made at your own risk to the fullest extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Ihum Group, its affiliates, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  1. Your Use of the Website
    • Any violation of these Terms of Service, Privacy Policy, or applicable laws.
    • Unauthorized or improper use of our website, services, or products.
  2. User-Generated Content
    • Comments, feedback, reviews, or other submissions you provide to Azulic.sg.
    • Claims of infringement, defamation, or violation of any rights arising from your content.
  3. Third-Party Interactions
    • Any disputes, damages, or losses arising from your interaction with third-party links, service providers, or advertisers accessible through our website.
  4. Violation of Prohibited Uses
    • Any actions or conduct that breach the rules outlined in Prohibited Uses (Chapter 12) or other sections of these Terms.

Scope and Procedure

  • We reserve the right to assume the exclusive defense and control of any matter subject to indemnification.
  • You agree to cooperate fully with us in defending any claim.
  • This indemnification obligation survives the termination of your access to Azulic.sg or the expiration of your account.

By using our website and services, you acknowledge that this indemnification provision is reasonable and necessary to protect our business, customers, and partners.

16. Severability

If any provision of these Terms of Service or any part thereof is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the Terms, and the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

Severability ensures that:

  • The invalidity of one clause does not affect the enforceability of other clauses.
  • The remaining terms continue to govern your use of Azulic.sg.
  • We may replace any invalid or unenforceable provision with a valid provision that most closely reflects the original intent.

By continuing to use the website, you acknowledge and agree that the severability of any part of these Terms does not impact your obligations or rights under the remaining provisions.

17. Termination

Ihum Group reserves the right to terminate or suspend your access to Azulic.sg, in whole or in part, at any time and without prior notice, for any reason, including but not limited to:

  • Violation of these Terms of Service, Privacy Policy, or applicable laws and regulations.
  • Unauthorized use of our website, services, or products.
  • Conduct that we deem harmful, fraudulent, or disruptive to our business, other users, or partners.
  • Failure to comply with payment obligations or account responsibilities.

a. Effect of Termination

Upon termination or suspension:

  • Your right to access and use the website and services will immediately cease.
  • Outstanding obligations, including payment, indemnification, or dispute resolution, will survive termination.
  • Any data you have submitted may be retained or deleted in accordance with our Privacy Policy and applicable laws.

b. Voluntary Termination

You may voluntarily terminate your account at any time by contacting support@azulic.sg. Any completed transactions and refund requests will be handled in accordance with our Refund Policy.

Termination of access does not limit Ihum Group from pursuing any legal or equitable remedies available under applicable laws for breaches or violations of these Terms.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, and any other policies or legal notices published on Azulic.sg, constitute the entire agreement between you and Ihum Group regarding your use of the website and services.

a. Superseding Prior Agreements

These Terms supersede any prior agreements, understandings, or communications—whether written or oral—related to your use of our website, products, or services.

b. No Other Representations

You acknowledge that no other representations, statements, or promises not expressly contained in these Terms, our Privacy Policy, or other official policies shall be binding on Ihum Group.

c. Modifications

We reserve the right to update, revise, or amend these Terms at any time. Any changes will be effective immediately upon posting to the website. Continued use of Azulic.sg constitutes your acceptance of any modifications.

By using our website, you confirm that you have read, understood, and agreed to be bound by the entire agreement as outlined in these Terms and related policies.

19. Governing Law

These Terms of Service and any disputes arising out of or relating to your use of Azulic.sg, its products, or services shall be governed by and construed in accordance with the laws of Singapore.

a. Jurisdiction

You agree that any legal action, claim, or proceeding arising from or related to these Terms shall be brought exclusively in the courts of Singapore, unless otherwise agreed in writing.

b. Compliance with International Law

Where applicable, the laws of the Netherlands may also apply due to the company’s registration and operations in the European Union. In such cases, we will seek to resolve any conflicts in accordance with both Singaporean and EU regulations.

c. No Waiver

The choice of governing law does not limit our rights to enforce these Terms or seek remedies under any applicable laws, including international consumer protection or data privacy regulations.

By using Azulic.sg, you acknowledge and agree to submit to the exclusive jurisdiction of Singaporean courts for all disputes governed by these Terms of Service.

20. Changes To Terms Of Service

Ihum Group reserves the right to update, modify, or amend these Terms of Service at any time to reflect changes in our business practices, legal requirements, or website functionality.

a. Notification of Changes

  • Any updates to the Terms will be posted on this page with the effective date clearly indicated.
  • While we may provide additional notifications via email or website banners, it is your responsibility to review the Terms regularly.

b. Continued Use

  • Your continued use of Azulic.sg after any changes constitutes your acceptance of the updated Terms.
  • If you do not agree with the updated Terms, you must cease use of the website and terminate your account.

c. Scope of Changes

Changes may include, but are not limited to:

  • Modifications to user rights and responsibilities.
  • Updates to privacy, security, or data handling practices.
  • Changes in fees, payment terms, or product availability.
  • Addition of new policies, tools, or features.

d. No Retroactive Effect

Changes will generally apply prospectively, and will not affect actions taken or agreements made under previous versions of the Terms, except as required by law.

By continuing to access or use Azulic.sg, you confirm that you accept and agree to abide by the most current version of these Terms of Service.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, our Privacy Policy, Refund Policy, or any other policies and practices of Azulic.sg, you may contact us using the details below:

Ihum Group

  • Registered Address: Torenallee 101, 5617 BR Eindhoven, The Netherlands
  • Email: support@azulic.sg
  • Website: https://www.azulic.sg

a. Customer Support

Our customer support team is available to assist you with inquiries related to:

  • Product information and orders
  • Refunds, returns, and exchanges
  • Privacy or data protection concerns
  • General questions about using the website

b. Reporting Violations or Misuse

If you believe that someone has violated these Terms of Service or engaged in fraudulent, unauthorized, or illegal activity on our platform, please contact us immediately at support@azulic.sg.

c. Regulatory Complaints

  • If you are located in Singapore, you may also contact the Personal Data Protection Commission (PDPC) for data protection concerns.
  • If you are in the European Union, you may contact your local Data Protection Authority (DPA) for related complaints.

We strive to respond promptly to all inquiries and ensure that any issues are handled fairly, transparently, and in accordance with applicable laws.