Contact Us 

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FAQs

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Check our FAQs for a quick answer

Office - Ihum Group

Torenallee 101, 5617 BR Eindhoven, The Netherlands

Email us

support@azulic.store

Customer Support Hours

Monday to Friday: 09:00 – 18:00 CET

Frequently asked questions

Have questions? We’re here to help

What products do you sell?

We specialize in high-quality wellness, lifestyle, and tech products, carefully selected to enhance your daily life. All products are available through our online store with international shipping options.

How can I place an order?

Simply browse our website, select the products you want, add them to your cart, and complete the checkout process. You will receive an order confirmation email once your purchase is successfully processed.

How long does shipping take?

Fast and reliable shipping for all our customers worldwide, with quick processing and easy tracking.

 

Shipping Times:

USA, UK, Australia, Canada, New Zealand: 4–7 business days

Europe (all countries): 4–7 business days

Order processing: Orders leave our warehouse within 24 hours

Tracking: You will receive a Track & Trace code to follow your order

 

Shipping times may vary due to customs processing, carrier delays, or unforeseen circumstances.

What are the shipping costs?

Shipping fees are calculated at checkout based on your location, package weight, and chosen shipping method. Free shipping promotions may apply for eligible orders.

 

Note: International shipments may be subject to customs duties or import taxes, which are the responsibility of the customer.

I received the wrong product what now?

No worries — we’ll fix this for you 100% free of charge.
Mistakes can happen, but we always make sure you get exactly what you ordered.

What do you need to do?
Simply register your return through our official return page:
👉 https://vg1wy5rm.aftership.com/?returns_page_access=granted

 

After that:

  • Send the incorrect product back using the return portal
  • We cover all return shipping costs
  • Once we receive your return, we will immediately send the correct product

You don’t have to worry about anything. We take care of the entire process.