Tracking links are provided for all orders. Shipping fees are calculated at checkout, and international shipments may be subject to customs duties or import taxes. For lost, delayed, or damaged packages, please contact support@azulic.sg.
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Last updated: Oktober 2025
1. Overview
2. Order Processing
3. Shipping Methods and Delivery Times
4. Shipping Costs
5. Lost, Damaged, or Delayed Shipments
1. overview
At Azulic.sg, we are committed to delivering high-quality products efficiently and securely. This Shipping Policy outlines our procedures, timelines, and responsibilities to ensure transparency and customer satisfaction.
We operate under an international dropshipping model, and shipping times may vary depending on the supplier location, customs, and local logistics. By placing an order, you agree to the terms outlined in this policy.
2. order processing
All orders are processed within 1–3 business days after payment confirmation.
Processing includes order verification, payment approval, and preparation for shipment.
You will receive an order confirmation email with a tracking number once your package has been dispatched.
Important: Orders placed on weekends or public holidays will be processed on the next business day.
3. shipping methods and delivery times
We use trusted carriers and shipping partners to deliver your products safely and efficiently. Estimated delivery times are as follows:
Singapore (Domestic): 3–7 business days for standard shipping.
International (Asia-Pacific): 7–14 business days, though times may vary depending on customs procedures.
International (Europe & US): 10–21 business days; delays may occur due to customs inspections.
Rest of the World: 14–30 business days; shipping times may vary based on local carriers and customs processes.
Once your order has been shipped, you will receive a tracking link so you can monitor your package in real time. Please note that these delivery times are estimates and may be affected by factors outside our control, such as customs processing, carrier delays, or extreme weather conditions.
4. shipping costs
Shipping fees are calculated at checkout and depend on your location, package weight, and chosen shipping method.
Free shipping promotions may apply based on order value or ongoing campaigns.
Customs Duties & Taxes: International shipments may be subject to local customs duties, taxes, or import fees, which are the responsibility of the customer.
5. lost, damaged, or delayed shipments
If your package is lost or significantly delayed, please contact support@azulic.sg with your order number and tracking details.
For damaged items, provide clear photos of the product and packaging upon arrival.
We will investigate the issue and provide solutions such as replacement, reshipment, or refund, depending on eligibility and circumstances.
Note: Shipping times are estimates and may be affected by external factors such as customs inspections, carrier delays, or extreme weather conditions.
